Terms of Service & Web Design Policy

Coastal TW Designs ("Company," "we," "us," or "our") provides custom website design, front-end code development, and cloud hosting deployment services. Websites are delivered either as custom exported web code or deployed directly to third-party cloud hosting and domain providers.

Coastal TW Designs is not liable for outages, pricing changes, or service interruptions caused by third-party domain registrars, DNS providers, or cloud hosting platforms.

Our standard turnaround times are:

• Basic Package: 72 hours
• Pro Package: 96 hours
• Enterprise Package: 7 days (1 week)

Important timeline rule: the delivery turnaround clock officially begins only after (a) 100% upfront payment has cleared, and (b) the Client has provided all required branding assets, text content, logos, and images.

The Client agrees to provide all required materials within 7 business days of booking and respond to design proofs within 5 business days. The Client warrants that all submitted materials are owned or properly licensed by the Client.

• 100% Upfront Payment: Full payment (100% of the package or quoted project price) is required upfront before any design, coding, or setup work begins.
• Domain & Hosting Costs: Unless explicitly included in a written agreement, ongoing domain registration renewals and third-party hosting or software fees are the responsibility of the Client.
• Domain Registration & Renewals: If Coastal TW Designs purchases or registers a custom domain name on the Client's behalf, the domain will either be transferred to the Client's own registrar account upon completion or renewed annually at the Client's expense. Coastal TW Designs is not liable for domain expiration if the Client fails to maintain an active payment method or pay annual renewal invoices prior to the expiration date.

• Included Revisions: Every project includes two (2) rounds of minor revisions after the initial completed website is presented. Minor revisions include text edits, color/font adjustments, and swapping images within the existing layout.
• Extra Minor Revisions: Additional minor revision rounds beyond the 2 included rounds are billed at $35 CAD per revision round.
• Major Changes & New Pages: Structural layout redesigns, new pages, or custom features not included in the original booking scope are billed at $75–$100 CAD per new page/section (or quoted separately prior to work).

• What's Included: Clients subscribed to the Monthly Care & Hosting Plan ($39 CAD/month) receive ongoing website hosting, annual domain renewal, and unlimited minor content swaps (updating existing text, business hours, pricing numbers, or swapping images within the existing layout). Structural redesigns, new pages, or custom features are not considered minor swaps and are quoted separately.
• Billing & Cancellation: The Care Plan is billed monthly on an auto-renewing basis. Clients may cancel at any time with 30 days' written notice. Upon cancellation or non-payment, Coastal TW Designs will provide a one-time export of the website files or transfer the domain to the Client's own registrar account, after which the Client assumes full responsibility for keeping the website hosted and renewing their domain.
• Fair Use, Anti-Abuse & Right to Terminate: While the Monthly Care & Hosting Plan includes 'unlimited' minor text and photo swaps, this benefit is subject to reasonable fair use for standard business updates. Coastal TW Designs reserves the sole and absolute discretion to determine if a Client is abusing the subscription (including, but not limited to, submitting excessive daily or back-to-back requests, attempting to piecemeal a full site redesign through constant micro-edits, or exhibiting unreasonable demands). If Coastal TW Designs determines in its sole judgment that a Client is abusing the plan, we reserve the right to immediately cancel and terminate the Client's subscription without prior notice. Upon termination for abuse, Coastal TW Designs will provide a final export of the website files or transfer the domain to the Client's registrar account, and all hosting and maintenance obligations will cease immediately.

• Ownership & Handoff: Upon project completion, the Client owns the final visual design and custom front-end website files. Coastal TW Designs will either deploy the website to the Client's domain/hosting or deliver the exported production files.
• Portfolio Rights: Coastal TW Designs retains the right to showcase the completed website in our agency portfolio and marketing materials, and to include a discreet "Designed by Coastal TW Designs" credit in the website footer unless removal is requested in writing.

• No Trademark or Copyright Registration Services: Coastal TW Designs is a web design and development agency, not a law firm or intellectual property agency. We do not conduct trademark searches, copyright clearances, or file intellectual property registrations for business names, domain names, logos, slogans, or brand assets.
• Client Warranty & Indemnification: The Client is solely responsible for ensuring that their business name, domain name, logos, text, photos, and any other materials provided for the website do not infringe upon any third-party trademarks, copyrights, or intellectual property rights. Even if Coastal TW Designs assists in creating, formatting, or selecting a logo, graphic, or domain name, the Client assumes full legal responsibility for verifying its availability and legality for commercial use. The Client agrees to indemnify, defend, and hold harmless Coastal TW Designs from any claims, cease-and-desist notices, takedown notices, damages, or legal fees arising from alleged copyright or trademark infringement related to the Client's website.

• Email & Form Integration Access: To connect website contact forms, inquiry notifications, or custom domain emails to the Client's email address, the Client must provide login credentials (or promptly supply verification/2FA codes when requested) so we can log in and complete the connection. Any delay in providing email login access will pause the project delivery turnaround clock.
• Client Privacy Policies & Legal Pages: Coastal TW Designs does not write or generate Privacy Policies, Terms of Service, or legal disclaimers for Client websites. The Client must either provide their own completed Privacy Policy/legal text for us to paste into the site, or choose to launch without one. If the Client launches without a Privacy Policy or legal terms, the Client assumes 100% legal responsibility for their website's compliance.

• Non-Refundable Commitment: Because custom design labor and rapid turnaround scheduling begin immediately upon payment, all upfront payments are non-refundable once project work has commenced.
• Project Abandonment: If the Client becomes unresponsive or fails to provide required assets/feedback for more than 30 consecutive days, the project will be marked as dormant. Reactivating a dormant project may incur a 15% restart fee.

• 7-Day Bug-Fix Window: Coastal TW Designs provides a 7-day post-launch support window to resolve any broken links or responsiveness bugs present at the time of delivery at no charge.
• Post-Handoff Edits: Once the website code is exported, handed off, or accessed by the Client or third parties, Coastal TW Designs is not responsible for layout issues, broken code, or downtime caused by external modifications. Repairs after handoff are billed separately.
• Browser Compatibility & Third-Party Widgets: Websites are built and tested for modern desktop and mobile browsers (current versions of Chrome, Safari, Firefox, and Edge). Any embedded third-party services (such as contact form processors, maps, or booking widgets) are subject to the free or paid usage limits of those respective providers.

Websites are delivered "as is" upon final sign-off. Coastal TW Designs does not guarantee specific search engine (SEO) rankings, traffic volumes, or revenue results.

Our maximum liability for any claim shall not exceed the total amount paid by the Client for the project.

This Agreement is governed by the laws of the Province of British Columbia, Canada, and any disputes shall be resolved exclusively in the courts of British Columbia.